// a reply is an event, not exhaustawait create_webhook({ event: "sms.reply", url: "https://api.fueld.ai/hooks/sms-reply",}); // your handler hears it with the contact and thread attached:// answer it, pause the sequence that prompted it, wake a humanReplies are events, not exhaust.
Most SMS APIs are a one-way firehose: you pay to send, and whatever comes back rots in an export. Here a reply is an event. It lands on your webhook with the contact and the thread attached, and your agent can act on it: answer, pause the sequence that prompted it, or wake a human.
Two-way changes what the channel is for. A delivery code is a send; a customer texting back a question is a conversation, and a conversation your systems can hear is worth more than any open rate.